F.A.Q.

  • What couriers do you use for shipping?We use trusted international couriers to ensure your packages arrive on time and in perfect condition, including AUSTRALIA POST, DHL, FedEx.
  • How long does delivery take?The estimated delivery time for your orders is 7 working days. However, please note that customs clearance times may vary depending on your country’s customs authorities.
  • How quickly are orders processed?Orders are processed and shipped within 24 hours. You will be assigned a tracking number to monitor your shipment via our tracking page on our website.
  • How can I track my shipment?You can monitor the status of your shipment using the provided tracking number by entering it directly on the tracking page within our website at https://olijonesaustralia.com/apps/parcelpanel. If you encounter any issues or delays, please contact us at our 24/7 email address support@olijones.info for assistance.
  • Where are your items shipped from?All items are shipped directly from our warehouse in China. Returned items must also be sent back to the same warehouse.
  • What happens if a delivery attempt fails?If a courier is unable to deliver your package more than 3 times due to the recipient’s absence, the package will be held at the courier’s warehouse for a maximum of 5 days. If not collected within this period, the package will be destroyed. We recommend monitoring your shipment and contacting the local courier to arrange a supplementary delivery or pick up the package at the courier’s warehouse.
  • How do I initiate a return?To initiate a return, contact our 24/7 customer service via email at support@olijones.info.. Provide your personal details, proof of purchase, and order number, and send clear photographic evidence of the items to be returned.         
  • What is your refund policy?Once the returned item is received and inspected, we will notify you via email. If approved, the refund will be processed and a credit will automatically be applied to your original payment method within 10 business days. Original shipping costs are non-refundable unless the return is due to our error.                                    
  • Can I exchange an item?If you wish to exchange an item, please follow the return procedure and place a new order for the desired item.      
  • What should I do if I receive a defective or damaged item?Contact us immediately at support@olijones.info. and provide photos of the damage or defect. Defective or damaged items can be returned for a full refund or replacement, and the shipping costs will be covered by us.